Refund policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to offer returns under the following conditions:
Return Eligibility
- Returns must be requested within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- Certain items, such as personalized or final sale products, are not eligible for return. Please check the product description for any exclusions.
Restocking Fee
- A $35 restocking fee will be deducted from your refund on all returned items.
- This fee helps cover the costs associated with processing and restocking returned items.
Return Process
- Contact us: To initiate a return, please reach out to our customer service team at [email/contact info] within 30 days of receiving your order.
- Return Authorization: We will provide you with a return authorization and instructions on how to send the item back.
- Ship the item: Carefully pack the item and ship it back to us at the address provided in the return authorization. Please note that return shipping costs are the responsibility of the customer.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund, minus the $35 restocking fee. Refunds will be issued to the original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at nomadsply@gmail.com. We will resolve the issue by offering a full refund, replacement, or store credit.
Exchanges
We currently do not offer exchanges. If you would like a different item, please return the original purchase and place a new order.
Thank you for your understanding and for choosing to shop with us! If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.